That’s completely okay and very common. Many guests come in unsure of what their skin actually needs, and that’s exactly why every facial is customized. You’re not expected to diagnose your skin or know which treatments are right for you. We assess your skin at the beginning of your appointment and build the facial around what will benefit it most that day.

If during your facial we notice your skin could benefit from an advanced add on, we’ll talk through it with you first. Those options are always explained clearly, are completely optional, and may increase the price slightly depending on what’s added. Our goal is to make sure you understand what your skin needs and why, without pressure or surprises.

You’ll book based on time, not a specific facial name or treatment. Many people feel overwhelmed trying to choose from long facial menus, especially when they’re not sure what their skin needs. Booking by length removes that pressure and allows us to focus on your skin rather than fitting you into a preset service.

Once you arrive, we assess your skin, talk through your concerns, and design your facial using the time you’ve booked. This allows us to prioritize what your skin needs most that day, whether that’s calming, hydration, clearing congestion, or overall skin maintenance.

Choosing a longer facial simply allows for more hands on time and additional treatment steps, but the customization and care remain the same at every level. There’s no “wrong” option. Your skin will always guide the treatment.

Extractions are not automatically included and are only performed if your skin is a good candidate. Every facial begins with a skin assessment, and if congestion is present and your skin can tolerate it, we may include gentle extractions. If your skin is sensitive, inflamed, or reactive, we skip that step altogether.

Facials should never be painful. You may feel mild pressure during extractions if they’re needed, but comfort always comes first. If something feels uncomfortable at any point, we adjust immediately. The goal is to support your skin, not stress it.

Most clients benefit from a facial every 4 weeks, which aligns with the skin’s natural renewal cycle. Some skin concerns may benefit from more frequent visits at first, while others do great with maintenance appointments. We’ll guide you based on your skin and your lifestyle.

Many facial treatments are safe during pregnancy and breastfeeding, but certain advanced treatments may not be recommended. Please let us know so we can customize your facial safely and appropriately.

Before your facial, avoid aggressive exfoliation or active products if you’re sensitive. After your appointment, we typically recommend avoiding intense workouts, heat, or exfoliants for 24 to 48 hours depending on your treatment. We’ll give you clear guidance before you leave.